Accessible digital public services

Access by Design improves digital public services through research, testing and accessibility standards. The team maps essential user tasks and includes people with different abilities in prototype reviews. The design system provides clear typography, understandable forms and support for assistive technologies. Editors receive practical guidance for accessible content. Final verification combines automated testing and manual review so improvements remain measurable and sustainable. A project handbook enables other institutions to apply the same principles to their services and procurement processes.